Privacy Policy

Data we collect

We collect only what is needed to operate the platform and meet compliance duties.

• Account data: name, email, mobile number and the bank/UPI details you submit.
• Transaction data: order amounts, wallet addresses, UTR/reference numbers, settlement details.
• Device and usage data: IP address, device type, browser, pages viewed and in-app actions.
• Support data: messages, tickets and attachments you send us.

How we use it

Your data is used to provide the service, keep it secure and comply with the law.

• Creating your account, verifying identity and processing orders.
• Fraud prevention, risk scoring and transaction monitoring.
• Customer support and dispute resolution.
• Product analytics and, where you consent, advertising measurement.

Cookies, analytics and advertising

We use cookies and similar tags for essential functionality, analytics and ad measurement. Advertising and analytics tags load only after you accept them in the cookie banner. See our Cookie Policy for the full list and how to withdraw consent.

Sharing

We do not sell your personal data.

• Service providers: cloud hosting, SMS/email delivery, payment and settlement partners.
• Advertising and analytics platforms, limited to consented measurement data.
• Law enforcement and regulators where a valid legal request applies.

Retention

Transaction records are retained for the period required by applicable Indian record-keeping rules, and other data only as long as needed for the purpose it was collected for.

Security

We use encryption in transit, access controls, and internal audit logging of administrative actions. No system is perfectly secure, so please use a strong device lock and never share your PIN or OTP.

Your rights

Subject to legal limits, you can request the following by writing to us.

• Access a copy of your personal data.
• Correct inaccurate details.
• Withdraw marketing or cookie consent at any time.
• Request deletion where no legal retention duty applies.

Children

The platform is not intended for anyone under 18 and we do not knowingly collect their data.

Contact & grievance

Privacy requests: support@coindcxpay.in. Unresolved complaints can be escalated to our grievance officer at grievance@coindcxpay.in, who responds within 30 days.