Refund & Cancellation Policy

Cancellation window

An order can be cancelled free of charge until it is confirmed. Once a rate is locked and the transfer is broadcast on-chain, the order cannot be cancelled.

Failed or unmatched deposits

If a deposit does not reflect, raise a ticket with the TXID or UTR. Verified deposits are credited after confirmation. If the deposit cannot be matched to your account, the amount is returned to the source account or wallet.

Wrong network or wrong asset

Transfers sent on an unsupported network or with an unsupported asset may be unrecoverable. Where recovery is technically possible, an on-chain recovery cost may be deducted.

Delayed INR settlement

If INR settlement is delayed beyond the displayed ETA due to a banking outage, we either retry through an alternate channel or reverse the order at your request, at the original locked rate.

Refund timelines

Approved refunds are actioned as follows.

• UPI / IMPS reversal: within 24 working hours of approval.
• NEFT / RTGS reversal: 1–2 working days.
• On-chain USDT return: within 24 hours of recovery confirmation.

How to request

Open a ticket from Support inside the app or email support@coindcxpay.in with your order ID and reference number. We acknowledge within 24 hours.